Frequently Asked Questions
Frequently Asked Questions About Suntrix

FAQ

What can a UV printer do?

You can print custom designs, images, text and even textures directly onto variety of substrates like leather PVC plastic wood glass metal acrylic vinyl aluminum etc

What is the size and weight of the machine, and how will it be transported or installed?

A4 to A1 size printing area, about 80~150KG, Usually delivery by sea. Printer unit was installed well before ship out.

What is the power source required for the machine?

110V~220V. Your local plug standard

What is the warranty on the machine?

We offer a 2-year warranty for our machines, which covers free replacement parts during the warranty period. However, please note that certain consumable parts such as the printhead, refill ink system, and cleaning unit are not covered by the warranty

What is the lead time for delivery?

Lead time 2~3 working days after 100% payment

What is the process for repairing or replacing parts if needed?

We provide comprehensive support for the printer, including the supply of all necessary spare parts, as well as instructions and video tutorials to help you with any maintenance or repairs.

What is the company's reputation for customer service, and is there technical support available if needed?

We have a dedicated after-sales team with expertise in providing one-on-one online support for machine operation, daily maintenance, and troubleshooting.

How to order from you?

Once the order details have been confirmed, we will send you a Proforma Invoice that includes our bank account information. Your order will be processed once we receive payment, and we will provide you with the necessary shipping documents approximately one week after the date of departure.

What is the cost of the machine, including any additional fees such as shipping, taxes, and installation?

Usually, we offer price with freight. Regarding to customs and taxes, please consult your local customs or import agent

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